Be ALL EARS with your clients! 👂
Strategic Listening for Financial Services Managers – bite-sized video out now!
Strategic listening is the key to not only stronger customer relationships but also closing more successful sales. Our newest bite-sized video will cover how you can implement simple steps to become a more strategic listener.
- About the video:
- Understand the significance of active listening and genuine customer connections for uncovering potential opportunities.
- Learn how to use customer information, such as past experiences, habits and activities, to identify relevant product offerings and personalized solutions.
- Observe real-life scenarios of leveraging strategic listening for customer satisfaction and sales success.
- Time to complete:
- 8 minutes
- Access:
- Available now! You can easily access the new video in various ways:
- Click here to watch
- Navigate to “LGM Academy” in the left-hand menu of the HUB and enter the course title in the search bar located on the top right of your screen.
- Click on “Catalog” on LGM Academy’s main page and select the “Bite-Sized Learning” category. Then, select the “Customer-centric selling” category.
- Available now! You can easily access the new video in various ways:
Fun fact: Consistent learning helps you gain more confidence in your role, stay relevant in changing markets, and position you as top-tier talent in your dealership! 🏆🙌
Questions or support?
If you have any questions, please don’t hesitate to contact your local LGM Dealer Development Manager (DDM) or email LGMAcademy@LGM.ca.