No more time needs to be spent waiting for email replies! Accelerate your claims responses using Live Chat and Document Upload on the HUB.
You may have noticed that since March 31, LGM’s Customer Care team has been working with you to redirect claims inquiries from email to Live Chat to help you benefit from real-time assistance, upload documentation directly in the HUB, and faster claim decisions.
Why is Live Chat and document upload on the HUB the most efficient way to make a claim inquiry and receive the fastest claim decisions?
By veering our claim inquiry communication channels toward Live Chat on the HUB, we are able to provide the timeliest claims responses, deliver seamless service, and create excellent experiences for you.
Additionally, by utilizing the document upload feature in your claim, you can quickly attach supporting documentation such as pictures, estimates, videos, maintenance records for an adjuster to review without the need to email us.
Simply, log into the HUB, and click on the Live Chat icon in the bottom left-hand corner to start chatting with an LGM licensed claims adjuster in under 30 seconds.
Plus, all your claims information will now be conveniently organized in one system – HUB, so no need to go searching for information or send documents via email. The HUB is also equipped for 24/7 self-service with the dealer knowledge base and service tools if you require additional support.
Questions or feedback?
If you have any questions, would like to provide feedback, or would like to request additional support, please reach out to LGM’s Customer Care team at assistance@lgm.ca.