System Update
Since the Oct. 10 launch date, we’re pleased to see that the majority of dealers have used the HUB in some way. It’s been great to see such significant user activity and we expect the number of unique users to grow substantially as we approach month-end. We’d also like to encourage any dealers who have not had the early opportunity to log-in, to do so sooner rather than later to ensure an optimal first-time experience.
Nightly system patches continue, bringing any corrective actions from the day into play for the following work day. As a result, we’ve been able to resolve the vast majority of issues within 24-48 hours of being identified. Our attention to urgency and commitment to dealers will continue as we prepare for another busy week during month-end transactions.
We’ve also been able to resolve any broader or system-wide bugs identified earlier on in the launch process. Now, we’re focused on fixing more specific user issues that are mostly limited to particular functions or dealerships.
LGM’s call centre volumes have also started to stabilize. Dealer Support lines, which were at one point operating at almost double the typical level, are now sitting at about 25% above normal. Claims call volumes have also calmed and are now almost back to regular levels. All signs suggest dealers are becoming more and more comfortable with the system.
Feedback & Features
Dealers are definitely taking notice of some of the HUB’s features. We’ve specifically received some great reviews on system improvements, including:
- The ability to quote and purchase multiple products from a single screen
- The ability to amend & cancel requests online
- Access to real-time sales & financial data
- Google address validation
If you have any other HUB feedback you’d like to share, please contact Customer Service.