By:Posted: Nov 17th, 2023In: Uncategorized

Introducing the consumer portal for SecureDrive customers

The new consumer portal for SecureDrive customers launched on November 16, 2023. The consumer portal is a user and mobile-friendly website which offers digital, self-serve capabilities to SecureDrive customers, improving efficiency for dealers and offering greater autonomy for customers over managing their personal and payment information.

How the consumer portal works

Here’s a quick snapshot of how SecureDrive customers can use the new consumer portal:

  • View their contract details: Access a summary of their protection plan(s), including details like contract start date, expiry date and deductible.
  • Manage their personal details: View and update their personal information, such as their name, address and phone number.
  • Update payment information: If customers utilized the No-Interest Deferred Payment Plan (NIDPP) to finance their SecureDrive contract, they can also view their remaining balance and securely update their payment method, such as their credit card or bank account.

Benefits to customers and dealers

The consumer portal delivers numerous benefits for dealers, including:

  1. Improved efficiency: Dealers can work more efficiently when the need for manual admin updates is reduced.
  2. Enhanced customer trust and relationships: Providing a tool that offers customers greater transparency and control over their personal information helps dealers to build strong, trust-based relationships.

On top of this, SecureDrive customers benefit from:

  1. Convenience: Customers can see a summary of their contract and coverage(s) without needing to contact the dealership or SecureDrive customer service.
  2. Autonomy: Customers now have more control over their personal information, making it simpler than ever to manage their details and transactions.

How customers can access the consumer portal

At this time, new customers who purchase a SecureDrive contract after November 16 are eligible to access the consumer portal. After their purchase, they’ll automatically receive an email invitation to create an account and will need to confirm their phone number as an extra safeguard. So, it’s essential that Financial Services Managers continue to accurately capture each new customer’s email address and phone number at the point of sale.

In addition, existing SecureDrive NIDPP customers will receive an email invitation to create an account and update their payment information if their credit card is due to expire, they’ve missed a payment, or their contract is going to be cancelled.

Contact and support

If you have any questions or feedback on this latest digital innovation, please get in touch with your Dealer Development Manager.