LGM launches a Dealership Knowledge Base to better support dealers

You can now access frequently asked questions and answers through our new self-serve feature, called the Dealership Knowledge Base, in the HUB at any time! The Dealership Knowledge Base will provide enhanced support, both within and outside our contact centre’s business hours, allowing all Sales, Service, and Accounting users to find answers to questions you have while skipping phone call wait times and decreasing the need to email our Service team.

Get answers to questions like:

Why can’t I select LGM as a lienholder within my quick quote?
What types of payment methods are accepted on NIDPP policies?
What products are ineligible for a transfer request?
What documents are needed if a vehicle is stolen?
How long does it take for a claim to be authorized and paid?
Why was my WEX payment declined?
Is critical Illness coverage offered on all plans?

We’ve put together over 350 frequently asked questions and answers, which can be accessed by navigating to the HUB’s menu on the left-hand side and clicking “FAQ”. By accessing these FAQs online, you can benefit from increased and efficient support through an additional self-serve channel.

This enhanced self-serve functionality in the HUB marks yet another step in providing greater service to our dealers, and LGM is eager to take this step forward together!

If you have any questions, comments or feedback, please reach out to your local Dealer Development Manager.